Privacy & Cookies Policy
Tangerini is dedicated to safeguarding the privacy of our customers and will not disclose any information unless it is necessary to provide the services we offer, including the process of arranging item delivery to you. Your peace of mind is of utmost importance to us, and we are committed to maintaining your privacy.
To outline how we protect your privacy, we have formulated this notice to elucidate our policy, which encompasses both this website and any communication you may receive from us.
We kindly request that if you do not agree with the terms outlined in this Policy, you exit the website. If you have made a purchase, whether recently or in the past, and prefer not to receive further communication from us, please inform us accordingly. If your order is recent, we encourage you to contact us after your item has been safely delivered.
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1. Privacy Notice
2. Personal Information
3. How We Use Information
4. Sharing Of Your Personal Information
5. Retention, Updating And Removal Of Your Personal Information
6. Cookie Policy
7. How We Use Cookies
8. Security
9. Links To Other Websites
10. Klarna & Laybuy
11. Your Rights
12. Privacy Policy Changes
13. Contact Us
14. Further Information
15. Trustpilot & Google Reviews
16. Disclosure Of Data
17. Security Policy
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1. Privacy Notice
At Tangerini, we are dedicated to upholding your privacy. This notice is intended to elucidate how we may utilize the personal information we gather when you:
• Place an order for goods or services;
• Visit us in-store;
• Communicate with us regarding your order or purchase;
• Contact us about goods or services you are contemplating ordering;
• Otherwise, make an inquiry;
• Browse our website;
• Interact with us on social media;
• Sign up to receive marketing emails;
• Park in one of our carparks.
2. Personal Information
When you engage with us, especially when you purchase goods or services, you may furnish us with personal information about yourself. The information we may gather includes:
• Personal contact details such as title, name, billing/delivery address, telephone numbers, email addresses;
• Number, date of birth, and gender of any dependants;
• Date of birth of any expected dependants;
• Gender;
• Purchase history;
• Details of your interactions with us in-store, online, or via email;
• Details of your visits to our websites, and the site you came from to ours;
• Information collected through the use of cookies in your web browser. You can learn more about how we use cookies and similar technologies by reviewing our cookie policy;
• Personal details aiding us in recommending items of interest;
• Your payment card information;
• Your comments and product reviews;
• Your vehicle number plate, which may be recorded at some of our car parks;
• Technical information about your internet connection and browser, as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered;
• Your social media username;
• We also collect personal data when you sign up to receive marketing emails (in-store or online), and when you pay for your order using Klarna or Laybuy.
Depending on the nature of our interactions with you, there may be certain essential personal information that we must collect from you to provide you with the goods or services you have requested. This will vary depending on the relationship we have with you.
We may also request additional personal information from you, which is optional but will allow us to enhance the service we provide to you. For example, you may provide us with additional contact details to facilitate easier communication, or with additional information about your circumstances and preferences, such as your baby's due date, to enable us to better tailor our services to you.
We will always strive to clarify which personal information is necessary for you to provide and which is optional. However, if you are unsure about whether you are required to provide any particular piece of personal information, please do not hesitate to ask. You can contact us via our Online Contact Form or via email at sales@tangerini.com.
If you choose not to provide your personal information, we may not be able to enter into a contract with you, process your order, or address any query.
3. How We Use Information
We are committed to safeguarding your privacy and will only utilize your personal information in compliance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. Specifically, we may use your personal information as outlined below:
• To fulfill our obligations under our agreement with you, including:
- Establishing an account for you;
- Fulfilling any orders you place;
- Addressing inquiries (such as issues, returns, payments, and repairs);
- Processing payments;
- Scheduling appointments for personal shopping events;
- Handling complaints or issues you raise.
• Where you have provided explicit consent:
- Keeping you informed with news and updates according to your preferences and communication choices;
- Responding to inquiries and providing requested information;
- Participation in prize draws, surveys, and competitions;
- Providing product reviews.
• Compliance with legal obligations, including:
- Record keeping and regulatory compliance;
- Conducting checks to prevent money laundering;
- Managing accidents, injuries, or health incidents occurring in-store;
- Handling product recalls and related insurance or legal claims.
• Pursuing legitimate interests, such as:
- Fraud prevention measures to safeguard against dishonest activity;
- Conducting surveys or market research to enhance our service;
- Managing parking facilities;
- Analyzing customer interests and trends to suggest relevant products and services based on browsing and purchase history;
- Monitoring customer feedback via social media;
- Informing business decisions related to customer preferences;
- Enhancing website presentation and user experience through cookies and log files to optimize website usage.
• You retain the right to withdraw your consent for the use of your personal information at any time, which can be done by contacting us. However, the withdrawal of consent will not affect any prior use of your personal information.
4. Sharing Of Your Personal Information
Tangerini takes pride in offering a diverse range of brands. When you provide personal information to us, it may be shared, as necessary, with the relevant brand. This sharing is essential for our effective operation and to provide you with efficient service.
Additionally, we may share your personal information with:
• Providers of outsourced services, such as hosting and IT support or maintenance services, to the extent necessary for them to provide those outsourced services to us.
• Card payment processors.
• Finance companies, including Klarna and Laybuy.
• Survey and marketing companies.
• Professional advisors, including lawyers and insurers.
• Prospective sellers or buyers of any business or assets in the event of a business acquisition or sale.
• Delivery companies.
We may also share your personal information with third parties if required by law or to enforce our terms of service, protect our rights, property, or safety, or to prevent fraud and reduce credit risk.
5. Retention, Updating And Removal Of Your Personal Information
Where you provide us with personal information, we may retain it for future use, which includes:
• Conducting surveys or market research regarding your purchase or experience with us.
• Sending you news and updates of the type you have requested to receive.
• Monitoring for fraud and other illegal activities.
• Regulatory and record-keeping purposes.
The duration for which we retain your personal information will vary depending on the type of information and the purpose for which we collected it. However, in some cases, personal information may be retained for the long term. For example, personal information needed for legal purposes is typically retained for at least six years, in line with standard commercial practice and regulatory requirements. After this period, the personal information is moved to a secure, encrypted, and anonymized archive where it is stored for an additional 23 years to meet legal obligations related to product recalls and personal injury claims.
Ensuring the accuracy and currency of the personal information we hold about you is crucial. If any changes occur, such as moving home or changing your contact details, please inform us promptly so we can update our records. You may be able to update some personal information through your online account, or you can contact us directly.
If you decide to stop receiving information from us, it may lead to the deletion of some personal information we hold about you. However, we may still retain personal information required for other purposes, such as record-keeping.
In certain circumstances, you may have the right to request the deletion of personal information we hold about you. To make such a request, please contact us with full details of the personal information you wish to be erased and the reasons for your request. We will review all requests and inform you whether we can accommodate your request.
6. Cookie Policy
When you browse our website, we may utilize "cookies" to monitor your visit and enhance your browsing experience.
Like many websites, our website records various visitor information, including internet protocol (IP) addresses, browser type, internet service provider (ISP) details, referring/exit pages, and date/time stamps. This information may be used to analyze trends, manage the website, track your navigation within the website, and collect general demographic data.
7. How We Use Cookies
A cookie is a small file that seeks permission to be placed on your computer's hard drive. Cookies come in two types: "persistent" cookies and "session" cookies. A persistent cookie comprises a text file sent by a web server to a web browser, stored by the browser until its expiry date (unless manually deleted by the user). A session cookie expires at the end of the user session, i.e., when the web browser is closed. Once you agree, the file is added, and the cookie assists in analyzing web traffic or notifying you when you visit a specific site. Cookies enable web applications to respond to you as an individual. The web application can customize its operations to your preferences by gathering and remembering information about your preferences. We utilize traffic log cookies to identify which pages are being visited. This helps us analyze data about web page traffic and enhance our website to meet customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
8. Security
Protecting your personal information is a top priority for us, and we've implemented various security measures to ensure its safety. However, it's important to note that the communication methods you use to contact us, like email or post, may not be entirely secure, and your personal information could be vulnerable to interception during transit. Similarly, if a malicious third party gains access to your account on our customer portal or any other platform where your personal information is stored, such as your email account, there is a risk to your personal data. Therefore, it's crucial to take reasonable steps to safeguard your personal information. This includes selecting a secure password for your account and email, and refraining from sharing your passwords with others. It's advisable to use unique passwords for each account to enhance security.
9. Links To Other Websites
When we include links to websites of other organizations, please note that this privacy notice does not extend to how those organizations handle personal information. We recommend reviewing the privacy notices on any other websites you visit for information on their data processing practices.
10. Klarna & Laybuy
In order to be able to offer you Klarna’s and Laybuy's payment options, we will pass them certain aspects of your personal information, such as contact and order details, in order for Klarna and/or Laybuy to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
General information on Laybuy you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Laybuy's privacy policy.
11. Your Rights
You have the following rights concerning your personal information:
• The right to be informed about how your personal data is collected and used;
• The right of access to obtain a copy of your personal data, along with additional supplementary information;
• The right to rectify any inaccuracies in your personal information;
• The right to request the erasure of your personal information in specific circumstances;
• The right to restrict the processing of your personal information under certain conditions; and
• The right to object to the processing of your personal data at any time. We do not utilize your personal information to make automated decisions about you.
12. Privacy Policy Changes
We retain the right to modify this privacy notice whenever necessary. Any changes will be published on our website. You can also request an updated version of our privacy notice by contacting us directly. If you disagree with any amendments, please reach out to us.
13. Contact Us
If you have any questions or concerns regarding this notice or any issues regarding the personal data we hold about you, please feel free to contact our Data Protection Officer at the following address:
Data Protection Officer
Tangerini
116-120 Hebrew Rd, Burnley BB10 1LR, United Kingdom
14. Further Information
We hope that the contents of this privacy notice address any queries that you may have about the personal information we may hold about you and what we may do with it. However, if you do have any further queries, comments or requests, please contact us.
Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/your-data-matters/.
15. Trustpilot & Google Reviews
Your feedback is invaluable to us! As we continually strive to enhance our offerings, you might receive an email request to share your experience on Trustpilot and/or Google after making a purchase from Tangerini. This specific invitation isn't associated with our marketing communications, and there's absolutely no pressure to participate in the review process.
16. Disclosure Of Data
Tangerini is committed to safeguarding your personally identifiable information, and we won't share it without your consent unless required by law. However, there are exceptions, such as providing your details to our selected couriers to facilitate delivery updates.
Rest assured, any information gathered by Tangerini is handled with the utmost confidentiality.
17. Security Policy
Tangerini retains your information solely for tax and VAT purposes as mandated by law. However, it's important to note that no data transmission over the Internet can be completely secure. While we endeavor to safeguard your personal information, Tangerini cannot guarantee the security of any data transmitted to us online. Therefore, you share your information with us at your own discretion, as is customary with all websites.
